Everything clients ask us, answered.

Projects are typically split across milestones, commonly an advance to begin and the balance at delivery. Retainers are invoiced monthly in advance. Exact terms are in the agreement before work starts.

The first review and conversation are free. A deep technical or competitive audit that produces a written document is chargeable, and that fee is credited against the project if you proceed.

A single project such as a landing page, a brand kit, or an audit. For ongoing marketing there is a practical floor, because below a certain level the work cannot produce a readable result and neither of us benefits. We will tell you where that floor sits for your market.

Because the same service can be a very different amount of work depending on the market, competition, and where you are starting from. A published price would either be so high it puts off good clients or so low it becomes meaningless once scope is discussed. You get a written quote after the audit.

No, and it never should be. Ad spend goes directly from your account to Google, Meta, or the publication. We do not mark it up and we do not handle it, so you can see every rupee or dollar of it yourself.

One-time projects such as websites, branding, apps, and software are quoted as a fixed scope with defined deliverables. Ongoing work such as marketing, content, and campaign management is a monthly retainer. Advertising spend is always separate and paid by you directly to the platform.

Your average customer value, roughly what proportion of enquiries you close, which cities or countries you serve, what you have already tried, and any deadline you are working towards. Approximate numbers are fine.

Retainers run month to month with notice as set out in the agreement. We ask for a realistic first period, usually three months, because most work cannot show results faster than that. After that it continues only if it is worth continuing.

Yes, and this is common. We audit what exists first, because inherited accounts often have broken tracking or campaigns quietly wasting budget. You will get a written summary of what we found before we change anything significant.

That usually works well. We take the parts that need specialist tools or time, they keep the parts that need daily presence and product knowledge. We agree the split explicitly at the start so nothing falls between us.