How do you handle confidential information?
Under a signed agreement, with access limited to the people who need it. We do not use your commercial information in other client work, and we do not name you publicly as a client without permission.
Other questions on this topic.
Who will I actually be dealing with?
One point of contact for the whole engagement, who knows your account rather than reading from a brief. Specialists work behind that person, but you are…
How often will we speak?
A monthly review call as standard, with more frequent contact during setup or a campaign launch. Between calls, we are reachable by email and WhatsApp, and…
What does the monthly report contain?
What ran, what it cost, what it produced, what changed since last month, and the specific recommendation for the coming month, written in plain language. If…
Do I get access to my own ad accounts and analytics?
Always, and they are in your name from the start. We work inside accounts you own with access you can revoke at any moment. Any agency…
How do you handle approvals?
Creative and copy go to you before publication, with a clear deadline. We ask for one decision-maker rather than a committee, because approval by consensus reliably…
What do you need from me each month?
Feedback on enquiry quality within a few days, approval on creative, and any news from your side that should shape content, such as an offer, an…